Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@elanandco.store. 

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always reach us at info@elanandco.store for any questions about returns.

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Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

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Exceptions / Non-Returnable Items

Please note that we cannot accept returns on the following:

Final sale or clearance items

Undergarments, bodysuits, or swimwear (for hygiene reasons)

Accessories such as earrings or intimate apparel (for hygiene reasons)

Items without original tags or packaging

Worn, washed, or altered items

If you’re unsure whether your item is eligible for return, please contact us before sending it back.

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Exchanges

The fastest way to ensure you get the item you want is to return the one you have. Once your return is accepted, you can make a separate purchase for the new item.

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Refunds

We will notify you once we’ve received and inspected your return, and let you know whether your refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note, it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@elanandco.store.